Complaints Procedure

We are committed to providing high quality legal advice and client care, however if you feel at any stage that you are unhappy with the level of service provided, you are able to complain; this includes complaints relating to your bill.

We are committed to providing high quality legal advice and client care, however if you feel at any stage that you are unhappy with the level of service provided, you are able to complain; this includes complaints relating to your bill.

In the first instance, we would suggest that you contact the person responsible for your matter to discuss your concerns with them, and to give them a chance to resolve it at this stage.  However, if you would like to make a formal complaint,  please contact Wendy Fahri, our complaints handler who will follow our Complaints Procedure which can be found here. Please note, if your complaint is about Wendy Fahri, your complaint will be dealt with by another Partner of the firm.

If you are concerned with matters such as dishonesty or being treated unfairly then you may wish to contact The Solicitors Regulation Authority who are our governing body.

If you are not satisfied with our handling of the complaint then you can ask the Legal Ombudsman to consider the case. The Legal Ombudsman’s phone number is 0300 555 0333 or in writing PO Box 6806 Wolverhampton WV1 9WJ or email enquiries@legalombudsman.org.uk.  You can find out more information on the Legal Ombudsman’s website at www.legalombudsman.org.uk. Normally you would need to bring a complaint to the Legal Ombudsman within six months of receiving our final written response to your complaint.

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Case Studies

Statutory Provisions that can assist leaseholders in changing management companies
February 16, 2023

In England, there are several statutory provisions that can assist leaseholders in changing management companies: Commonhold and Leasehold Reform Act 2002: This act sets out the rights of leaseholders to manage their building and provides a framework for changing management companies. It requires the freeholder to give consent to the change of management company and […]

Landlord’s options in dealing with the death of a tenant
February 16, 2023

It is important to note that the death of the tenant does not automatically prompt the end of the agreement. For example, if a couple rent a property with both of their names on the tenancy agreement and one of them passes away, the other would automatically take over all obligations of the tenancy. This […]

Latest changes to Evictions and Notice Periods
June 14, 2021

Times have been hard for everyone during the Pandemic, but Landlords were hit particularly hard when it came to trying to regain possession of their Properties. Recently though, there have been some positive changes. On 31st May 2021, the ban of bailiff evictions was finally lifted and general bailiff evictions were able to proceed. On […]

Fahri LLP Solicitors

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Fahri LLP is a family-run legal firm, a team of exceptional solicitors who have been supporting a diverse collection of local, national and international clients in all their private and commercial legal needs since 2016.
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